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Dell Sony
Dell: Exploding batteries are Sony's fault
Welcome to a Laptop Battery specialist of dell laptop battery First post by: www.itsbattery.com
NEW YORK--Chairman Michael Dell has denied that the way Dell constructs its PCs played a part in a spate of battery-related fires. He instead laid the blame entirely with the manufacturer of the battery cells, Sony.
"We know exactly why there was a problem. Sony had contaminated its cells in the manufacturing process," Dell told ZDNet UK at the company's Technology Day event here on Tuesday.
Dell refuted reports by Sony that the way his company integrates the battery cells into its PC designs made its machines more susceptible to problems than devices from other computer makers.
"The batteries such as dell Latitude D520 battery, dell Latitude D600 battery, dell Latitude D610 battery, dell 312-0068 battery, dell 6Y270 battery, dell 1X793 battery, dell C1295 battery, dell Inspiron 1100 battery, dell Inspiron 5100 battery, dell 6T473 battery, dell Inspiron 630m battery were contaminated and were no good no matter what you did with them," Dell said. "We know the batteries, under rare circumstances, catch fire, (which is why we recalled them)."
Dell recalled the batteries last month after several of its laptops overheated and caught fire. Other manufacturers are known to use Sony battery cells, but only Dell and Apple Computer have been affected by any problems.
Sony has agreed to help financially with the Dell recall and another by Apple resulting from faults with Sony batteries. However, a Sony representative denied that the blame for Dell's battery cell problems lay completely with the Japanese manufacturer.
"It is the configuration. We use the same batteries in our Vaios, and have our own safeguards against potential overheating. Other manufacturers which use the same cells haven't come forward with any issues. On rare occasions, a short circuit can occur, but this is affected by systems configurations found in different laptops," the representative said.
Extra problems for small manufacturers?
But Dell has maintained that other laptop manufacturers may face the same battery problems that forced it to recall 4.1 million cells. The computer giant claimed that it preempted the rest of the market in recalling the batteries.
"We were out in front on this issue, we see this stuff faster. Maybe there are products out on the (reseller) channel that could (have problems). I don't see anything to preclude that," Alex Gruzen, general manager of the Dell product group, told ZDNet UK. "Maybe we're seeing problems ahead of the smaller-volume producers."
Dell said this may be more difficult to rectify for smaller manufacturers that sell through reseller channels, as those manufacturers, because they had not sold directly to customers, would have to take extra steps to trace and recall faulty batteries.
"We can identify who has the faulty batteries in a way our competitors cannot, because they sell through the channel," added Gruzen.
Gruzen added that the recall was progressing well but admitted the company had little control over any damage to its reputation following the battery problems.
"It's really up to you (the consumer), to be honest. Customers will have to decide for themselves. We're going to worry about what's under our control. We are executing the recall extraordinarily well," Gruzen said.
Jeff Kimble, European marketing manager for Dell, said that the faulty batteries were a problem Dell wasn't proud of, but that it was "proud of its response."
Sony said the recalls had arisen because of microscopic metal particles in the recalled battery cells coming into contact with other parts of the battery cell, leading to a short circuit within the cell.
"The potential for this to occur can be affected by variations in the system configurations found in different notebook computers," Sony said.
Sony currently estimates that the overall cost of supporting the recall programs of Apple and Dell will amount to between 20 billion and 30 billion yen ($170 million and $255 million). The estimate is based on the cost of replacement battery packs and any related costs to be incurred by Sony.
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Dell Sony
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Dell's UAE agents move to calm faulty battery storm
Welcome to a Laptop Battery specialist of the Dell Laptop Battery First post by: www.laptops-battery-online.com
As the threat of its laptops overheating and catching fire led Dell Computer to recall 4.1 million personal computer batteries on units sold around the world, local representatives sought to stem any slide in consumer opinion.
As the threat of its laptops overheating and catching fire led Dell Computer to recall 4.1 million personal computer batteries such as Dell D7310 Battery on units sold around the world, local representatives sought to stem any slide in consumer opinion.
It is the biggest recall in the 22-year history of the world's largest personal computer maker and one of the top four brands in the UAE.
Certain computers among more than 20 models in its consumer-based Inspiron and business-oriented Latitude product lines contain the recalled batteries.
Dell has blamed the voluntary recall, issued with the US Consumer Product Safety Commission, on the lithium-ion batteries made by Sony unit Sony Energy Devices Corp, which Dell said could in rare cases produce smoke and catch fire. Dave Brooke, marketing manager, Dell Middle East, promised swift and attentive service to affected customers.
"Our focus right now is to get through this recall and ensure customers get the product they're entitled to," he said. Brooke said the company was still trying to determine if the affected laptops were still on retailers' shelves. Laptops with the suspect batteries were last shipped to the UAE on July 16.
The recall comes as Dell tries to refresh its image with a marketing campaign demonstrating improvement in customer service, after the company was hit with complaints of inferior after-sales service.
Dell is investing about $100 million this year and hiring an additional 2,000 staff to boost service levels.
Dell officials are seeking to limit the damage by issuing free replacements. Along with a public announcement, it is working with local distributors and retailers to identify the recalled units and alert customers.
Instructions for customers can be found at www.dell.com/me.
No injuries have been tied to the defect involving the Dell-branded batteries, Dell said. The company has received six reports of batteries overheating, causing damage to furniture and personal belongings, the safety commission said.
Neil Tunbridge, retail analyst at market research firm GRMC Group, said Dell's image shouldn't suffer greatly in the long run. "Recalls happen all the time. So while this does impact Dell, these big companies do weather such storms quite well," he said.
Company founder Michael Dell said the recall would have no financial 'material impact' on the company, while Rick Clancy, a spokesman for Sony Electronics in the United States, said the financial impact of the recall on Sony 'is still not fully determined,' and partly depends on how many people participate in the recall.
Shares of Dell were down 27 cents, or 1.3 per cent, at $20.97 in extended trading and HP shares rose less than 1 per cent to $33.46. Sony closed down 0.38 per cent at 5,210 yen yesterday in Tokyo, slightly underperforming the overall market.
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